Becoming a smart city is about improving the livability, workability, and sustainability of the municipality—making it a place where everyone wants to work, live and play. That said, Michael Pegues, Chief Information Officer of Aurora, Illinois, admits that every city has its own unique way of achieving those goals. “There’s no blueprint for what a …
When it comes to the private sector, there are many great examples of businesses that offer stellar customer service. Take Costco, for example. As Franco Amalfi of Oracle put it, “Costco is an experience.” Every time you go in, you can find new products, experience something new, and the level of service you receive is …
At the Smart City Innovation Accelerator at San Diego, representatives from cities and companies gathered to discuss smart city strategies and initiatives. Since each city has its own unique challenges and circumstances, in the very first panel session, participants passed the microphone so each could relay what they believe to be the number one problem …
