COVID-19: How Cities Encourage and Enforce Social Distancing

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COVID-19: How Cities Encourage and Enforce Social Distancing Open Graph

COVID-19: How Cities Encourage and Enforce Social Distancing

City leaders are balancing the need to preserve the economy and citizen morale with mandatory social distancing during the COVID-19 pandemic. To facilitate knowledge sharing — specifically about COVID-19 — between city leaders, Dr. David S. Ricketts, Innovation Fellow at Harvard TECH, hosts a weekly Zoom call to discuss the challenges cities are facing and […]

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Delivering the Ultimate Customer Experience - Featured Image

Delivering the Ultimate Customer Experience: What Cities Can Learn by Thinking like a Business

When it comes to the private sector, there are many great examples of businesses that offer stellar customer service. Take Costco, for example. As Franco Amalfi of Oracle put it, “Costco is an experience.” Every time you go in, you can find new products, experience something new, and the level of service you receive is

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